FAQ

Marengo Curation  FAQ

How do I customize my box?

Each season all members have the opportunity to Customize certain items in their Seasonal Box! The customization window opens roughly 30 days prior to your bill date. For example for the Spring Box, customization will open on February 1, and bill date is March 1. Our team will also email all members when the customization window opens.

To customize your box, log into your account page via the Member Login

At the top of the page, select SUBSCRIPTIONS. You will then see a message a link to Customize your upcoming shipment.

Make your selections, hit save, and you’re all set!

I am missing an item from the box

Any missing item(s) must be reported within two weeks of your delivery date. Please contact us and our Customer Care team will assist you with filing a claim and/or getting your items replaced.

 

Billing / Shipping Schedule

Starting with Summer 2023, our billing and fulfillment schedule will be as follows:

 

Summer Box:

Customization Window for Current Subscribers: May 1 - May 20

Bill Date: June 1

Ship Date: Within 1-2 weeks of the Bill Date

Fall Box:

Customization Window for Current Subscribers: August 1 - August 20

Bill Date: Septemeber 1

Ship Date: Within 1-2 weeks of the Bill Date

Winter Box:

Customization Window for Current Subscribers: November 1 - November 20

Bill Date: December 1

Ship Date: Within 1-2 weeks of the Bill Date

Spring Box:

Customization Window for Current Subscribers: February 1 - February 20

Bill Date: March 1

Ship Date: Within 1-2 weeks of the Bill Date

 

US Boxes: 7-10 business days or 1-2 weeks after leaving our fulfillment in Georgia

AK, HI, PR, UK & Canadian Boxes*: 9-14 business days or 2-3 weeks after leaving our Georgia warehouse.

APO/FPO Boxes: May take up to 45 days for your order to arrive depending on your location. While we will issue tracking details as soon as your order is shipped, tracking may not show any updates until it reaches its final destination.

*Customs clearance, International postal delays, and other factors can sometimes cause shipping delays for Canadian orders. If you have not received your order 14 business days after receiving tracking details, please contact customer care for assistance.

Customers are responsible for duties and customs fees.

 

Can I make changes to an order that I have been billed for?

Of course. Our customer care team can help make changes to your order if it has not shipped.

How do I update my billing & shipping information?

You can change all your account information when you log into your Marengo account online and navigate to 'My account'.

Head over to marengoequestrian.com and click to Member Login in the upper-right corner.

From there, you can click the "Edit" button next to the information you would like to update.

here


How do I cancel my membership?

If you would like to cancel your membership, you must do so before the current season’s billing date. Otherwise, you will continue to be billed for the following Seasonal Box.

To unsubscribe from your Seasonal Membership, log in to your Member dashboard and cancel using the "Subscriptions" page. There are no cancellation fees and your cancellation will go into effect for the following billing cycle.